A polished frontstage call with a real backstage control room.
Diamond Stone’s demo experience is split into two coordinated products: a public browser call surface that feels live and understandable, and a dense desktop ops shell where humans supervise, guide, approve, and measure every action without leaving the product.
Incoming call, answer, language confirmation, live audio, and transcript all sit in one coherent call console.
Each live conversation opens into its own supervision room for whispering, transcript review, and action control.
Connectors, usage, approvals, and reasoning surfaces stay visible instead of disappearing into vendor dashboards.
A single public page behaves like a real incoming call surface, not a transcript mock.
The prospect can speak Arabic or English while the operator sees a clean English transcript and control flow.
Approvals, connectors, usage, and next actions live in the same operational memory.
A browser call product on the outside, a control system on the inside.
The right desktop product here is not a giant dashboard. It is a set of coordinated workspaces that help an operator move from lead creation to live supervision to approval to follow-up with as little cognitive friction as possible.
Create a lead from the ops shell with project context and preferred language mode.
Ring the shared browser page so the stakeholder sees a real incoming call experience.
Answer the call, let the assistant ask for English or Arabic, then continue naturally.
Monitor, whisper, approve, and follow up from the dedicated session room.
Call state, connector readiness, approvals, and usage all stay visible so operators can make decisions with confidence instead of relying on memory or hidden dashboards.
The current flow is browser-first so the product can be fully demonstrated today. Asterisk or SIP can be added later without needing a new control-room UX.